FAQs

Find clear and concise answers to commonly asked questions regarding our products,booking, ordering process, shipping, and more.

ORDERING

How do I place an order?

You can place an order directly through our website. Simply browse our product offerings and proceed with your purchase online. If you need assistance, feel free to contact us via WhatsApp or email.

Do I need to pay in full for my order?

Yes. Full payment is required at the time of checkout for all online product orders.

BOOKING

How far in advance should I book an appointment?

We recommend booking at least one day in advance. For same-day or last-minute bookings, please contact our WhatsApp customer service +6017-465 7616 directly, we’ll do our best to assist based on availability.

How do I book an appointment for a service?

You may submit your appointment request via our website’s booking form. After submitted the request, our team will contact you via WhatsApp within 24 hours to confirm the time and service details.

Note: Submitting a request does not guarantee a confirmed booking. Your appointment is only confirmed once our team reaches out and finalizes the details with you. If you do not hear from us within 24 hours, please reach out to our WhatsApp customer service.

Do I need to pay fully in advance for my appointment?

No. Payment will be made after your appointment, based on the treatment provided.

PRODUCTS

Are your products suitable for all ages?

Our products are generally safe for adults. For certain products, such as those intended for specific therapeutic purposes, we recommend consulting with our specialists if you are under 18 or have specific health concerns.

Can I request a product in a specific quantity or variant?

Yes. If you need a product in a specific quantity or have a special request, please contact us directly. We’ll check availability and try to accommodate your needs.

Do your products come with a warranty or guarantee?

Our products are categorized as personal care and single-use items. Therefore, we do not offer warranties or post-use guarantees.

However, if your item arrives damaged, leaked, or incorrect, please contact us within 7 days and we will gladly assist with a replacement or refund.

What should I do if I feel unwell after using a product?

Our products are made with high-quality ingredients, but individual reactions may vary. If you experience any discomfort or irritation, please discontinue use. Should you feel unwell or notice any unusual reactions, we recommend consulting with a healthcare professional for further guidance. Your health and safety are very important to us.

SHIPPING

How is the shipping cost calculated?

Shipping costs depend on your delivery location and order size. Rates are shown at checkout before you confirm payment.

West Malaysia: RM8 per order
East Malaysia: RM15 per order
Free shipping: Orders above RM150 (West Malaysia) / RM250 (East Malaysia)

How are orders shipped?

Orders are delivered using reliable courier services. Processing takes up to 3 business days (Monday–Friday). A tracking number will be provided once the order is shipped.

Currently, we only deliver within Malaysia. International shipping is not available at this time.

How long does it usually take for my order to arrive?

Please be aware that W Women Wellness cannot guarantee specific delivery times as there may be unforeseen circumstances beyond our control.

However, we make every effort to ship orders within three (3) business day (Monday – Friday).

Estimated delivery time is 1–3 working days for West Malaysia and 5–7 working days for East Malaysia. Some areas may require 7–10 days. In some cases, the delivery time may be faster, while in others, it may take slightly longer depending on your address (approximately 7-10 days).

Note: Please ensure your shipping address and contact details are accurate. If a delivery fails due to an incorrect address or if no one is available to receive the parcel, additional re-delivery fees may apply.

PAYMENT

What payment methods do you accept?

We accept credit/debit cards, online banking, and e-wallets for product purchases through our website.

OTHER

Can I change or cancel my order after it has been placed?

We do not accept cancellations or changes due to change of mind. Please review your order carefully before confirming.

What if the items I received were defective/incorrect/damaged?

If you receive merchandise that is missing, or defective, please contact us within 7 days of receiving your order. Include your order number, photographs of the item(s), payment receipt and all related references. We will do our best to resolve your issue as quickly as possible.

Have more questions?

You can contact us through our contact page, email ([email protected]) or WhatsApp us via +6017-465 7616 ! We will be happy to assist you.

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